FAQs
1. Where does We MOM ship?
We MOM™ currently ships exclusively within the United States.
2. How long does shipping take?
Orders are typically processed within 1–3 business days, followed by an estimated shipping time of 5–10 business days. You’ll receive tracking information once your order has shipped.
3. How can I choose the right size?
Each product may have its own sizing recommendations. Please check the size chart on the individual product page and compare it with your measurements before ordering.
4. Can I change or cancel my order after placing it?
We process orders as quickly as possible. If you need to make a change or cancellation, please contact us as soon as possible after placing your order. Once an order has entered processing or been shipped, changes may no longer be possible.
5. What if I receive the wrong or damaged item?
If you receive an incorrect or damaged product, please contact our customer support team with your order number and clear photos of the item. We’ll review the issue and help you with the next steps.
6. Do you offer returns or exchanges?
Returns and exchanges are available for eligible situations according to our Return & Refund Policy. Please review the policy before placing your order.
7. Do you accept change-of-mind returns?
We currently do not accept returns solely due to a change of mind. We recommend reviewing the product details, sizing information, and policies carefully before placing your order.