Privacy policy

At We MOM™, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website.

This Privacy Policy explains how We MOM™ ("We MOM," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

Our website is hosted and powered by Shopify, which provides the e-commerce infrastructure that allows us to offer our products and services. Shopify may process personal information in connection with operating the platform and providing its services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact Information

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Transaction Information

When you place an order, we may collect information such as:

  • Products purchased
  • Order number
  • Order amount
  • Shipping and delivery information
  • Return, replacement, or exchange information
  • Transaction status

Payment Information

Payments are processed through third-party payment providers.

We may receive information such as payment status, transaction details, payment method, and confirmation information. We generally do not store your complete credit or debit card number on our own systems.

Account Information

If you create an account, we may collect:

  • Email address
  • Password
  • Account preferences
  • Saved information associated with your account

Communications

If you contact us, we may collect information contained in your communication, including information you provide when contacting customer support about an order, product, replacement, or other inquiry.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Pages viewed
  • Products viewed
  • Referring website
  • Website interaction information
  • Approximate location derived from IP address

We may collect this information through cookies, pixels, analytics tools, and similar technologies.

2. How We Collect Personal Information

We may collect information:

  • Directly from you, such as when you place an order, create an account, subscribe to marketing communications, or contact us.
  • Automatically, when you browse or interact with our website through cookies and similar technologies.
  • From service providers, such as Shopify, payment processors, analytics providers, fulfillment providers, shipping providers, and advertising platforms.
  • From third parties, where permitted by applicable law.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Fulfillment

We use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations
  • Send tracking information
  • Handle replacements, exchanges, and eligible refunds
  • Provide customer support

Website Operations

We use information to:

  • Operate and maintain our website
  • Improve website functionality
  • Remember preferences
  • Personalize your shopping experience
  • Analyze website performance
  • Improve our products and services

Marketing and Advertising

Where permitted by applicable law, we may use information to:

  • Send promotional emails
  • Send marketing communications where you have provided the necessary consent
  • Measure advertising performance
  • Show relevant advertisements
  • Understand how visitors interact with our website
  • Build or measure advertising audiences

We may use advertising and analytics services such as Meta, TikTok, Google, or other providers, depending on the tools we have enabled on our website.

These providers may process information about your interactions with our website in accordance with their own privacy policies.

Fraud Prevention and Security

We may use information to:

  • Detect and prevent fraudulent transactions
  • Protect our website
  • Investigate suspicious activity
  • Protect customers and our business
  • Maintain website and payment security

Legal Compliance

We may use or disclose information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful requests from government authorities
  • Enforce our policies
  • Protect our legal rights
  • Resolve disputes
  • Prevent fraud or abuse

4. How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business.

These may include:

Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform, checkout infrastructure, and other services necessary to operate our store. Shopify may process customer information in accordance with its own privacy practices.

Payment Providers

We use third-party payment providers, including Razorpay, to process payments.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Fulfillment and Shipping Providers

We may share information such as your name, shipping address, phone number, and order details with fulfillment and shipping providers so that your order can be processed and delivered.

Advertising and Analytics Providers

We may share or allow certain information to be collected through technologies such as pixels, cookies, and similar tools for advertising, analytics, attribution, and website improvement.

These providers may include platforms such as Meta, TikTok, Google, and Shopify, depending on the services we use.

Service Providers

We may work with third-party companies that provide:

  • Customer support
  • Website services
  • Analytics
  • Cloud storage
  • Fraud prevention
  • Marketing
  • Shipping
  • Fulfillment
  • Technology services

These companies may access personal information only as reasonably necessary to provide services to us.

Legal or Business Transactions

We may disclose information when required by law or in connection with a business transaction such as a merger, acquisition, restructuring, financing, sale of assets, or bankruptcy.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website and understand how visitors use it.

These technologies may be used for:

  • Essential website functionality
  • Shopping cart functionality
  • Analytics
  • Performance measurement
  • Personalization
  • Advertising
  • Fraud prevention

Depending on where you live, you may have rights regarding certain cookies and targeted advertising technologies.

Shopify provides customer privacy settings and tools that can help merchants manage privacy requirements for different regions.

6. U.S. Privacy Rights

Depending on your state of residence and whether applicable legal thresholds are met, you may have certain privacy rights under applicable U.S. state privacy laws.

These rights may include:

  • Right to Know/Access — request information about the personal information we collect and how it is used or disclosed.
  • Right to Delete — request deletion of certain personal information.
  • Right to Correct — request correction of inaccurate personal information.
  • Right to Data Portability — request a copy of certain personal information.
  • Right to Opt Out — in certain circumstances, opt out of the sale or sharing of personal information or certain targeted advertising activities.
  • Right to Limit Certain Uses — where applicable, request limitations on certain uses or disclosures of sensitive personal information.
  • Right to Non-Discrimination — exercise applicable privacy rights without unlawful discrimination.

Not every right applies in every state or to every business. Some rights also have exceptions and limitations under applicable law.

For example, California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment when exercising applicable rights.

7. How to Exercise Your Privacy Rights

If you would like to make a privacy request, contact us at:

Email: wemom.team@gmail.com

Please include enough information for us to understand and process your request.

Depending on the nature of the request and applicable law, we may need to verify your identity before completing the request.

Where required by applicable law, you may also authorize another person to submit a request on your behalf.

We will process verified requests within the timeframe required by applicable law.

8. Marketing Communications

If you subscribe to our promotional communications, we may send you information about:

  • Products
  • Promotions
  • New collections
  • Special offers
  • Other We MOM™ updates

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may still send necessary transactional communications, such as order confirmations, shipping updates, or customer-service messages.

9. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us, please contact us at wemom.team@gmail.com so we can review and, where appropriate, delete the information.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and transaction records
  • Provide customer support
  • Prevent fraud
  • Resolve disputes
  • Comply with legal, accounting, or regulatory obligations
  • Enforce our agreements and policies

The specific retention period may vary depending on the type of information and the reason it was collected.

12. International Data Transfers

Although We MOM™ sells to customers in the United States, some of our service providers may process or store information outside the United States.

For example, Shopify and other technology, payment, fulfillment, shipping, analytics, or advertising providers may process information in different countries.

Shopify states that personal information may be transferred internationally as part of providing its services.

By using our services, your information may therefore be processed in countries other than the country in which you reside, subject to applicable legal requirements.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices
  • Our services
  • Technology
  • Applicable laws
  • Privacy requirements

When we make changes, we will update the Last Updated date at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

We MOM™