Shipping policy

At We MOM™, we aim to make every order experience simple, reliable, and transparent. This Shipping Policy explains how we process and ship orders within the United States.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

SHIPPING TIME

After your order has been processed and shipped, the estimated shipping time is:

5–10 business days within the United States.

Shipping time refers to the time your package is in transit after it has been shipped. It does not include the order-processing period.

Estimated Total Time

Including processing and shipping, most orders are expected to arrive within approximately:

6–13 business days from the date of purchase.

These are estimates only and are not guaranteed delivery dates.

SHIPPING COST

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

If your order qualifies for free U.S. shipping, this will be clearly stated on the product page, promotional offer, or checkout page.

ORDER TRACKING

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

You can use the tracking link to monitor the progress of your shipment.

Please note that tracking information may take some time to update after your shipping label has been created.

DELIVERY DELAYS

While we work with our fulfillment and shipping partners to provide reliable service, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Other unforeseen circumstances

If your shipment is delayed, please allow additional time for the carrier to complete delivery.

INCORRECT SHIPPING INFORMATION

Please carefully review your shipping information before completing your order.

We MOM™ is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete name, address, ZIP code, phone number, or other delivery information provided by the customer.

If you notice an error immediately after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

UNDELIVERABLE ORDERS

If a package cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or another issue caused by the recipient, the package may be returned to the sender or fulfillment facility.

If reshipping is available, additional shipping charges may apply.

LOST OR DAMAGED SHIPMENTS

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number
  • Tracking information
  • Photos of the package and product, if applicable
  • A description of the issue

We will review the situation and work with the relevant fulfillment or shipping provider to determine the appropriate resolution.

For damaged, defective, or incorrect products, please also refer to our Replacement & Refund Policy.

U.S. SHIPPING ONLY

We MOM™ currently ships orders within the United States only.

We do not currently offer international shipping outside the United States.

CONTACT US

If you have questions regarding shipping or your order, please contact us:

We MOM™
Email: wemom.team@gmail.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.